Frequently Asked Questions

About Our Artwork

Are your prints made to order?

Yes. Every piece is created fresh when you place your order. This ensures the highest quality, vibrant colors, and long-lasting finish.

Do you offer framing?

Yes! Many of our pieces are available framed or unframed. Available options will appear on each product page.

What sizes do you offer?

Each artwork includes a size chart on the product page. Sizes vary depending on the design and format.

Shipping & Delivery

How long does production take?

Production usually takes 1–3 business days.

During peak holiday seasons, processing may take slightly longer.

How long is shipping?

Standard shipping typically arrives 2–4 business days after production.

Express shipping (when available) is faster.

Do you ship internationally?

Yes, we ship worldwide.

Local customs fees or taxes may apply depending on your country.

Will I receive tracking information?

Absolutely. A tracking number is sent to your email as soon as your order ships.

Ordering & Payments

Can I cancel or change my order?

Because each artwork is made to order, changes or cancellations must be requested within 1 hour of placing your order. After production begins, we cannot modify or cancel the order.

What payment methods do you accept?

We accept all major debit/credit cards, Shop Pay, PayPal (if enabled), and other secure payment methods available at checkout.

Can I use discount codes?

Yes! If you have a promo code, enter it at checkout before completing payment.

Returns & Replacements

Do you accept returns?

Because prints are made to order, we do not accept returns for buyer’s remorse or incorrect size/style selections.

What if my order arrives damaged or incorrect?

We will replace it — no questions asked.

Just contact us within 7 days of delivery with photos of the issue, and we’ll send a replacement at no cost to you.

Holiday Questions

Should I order early for Christmas?

Yes! Our holiday season is extremely busy.

We recommend placing Christmas orders as early as possible to guarantee timely delivery.

🧾 Other Questions

Do you offer custom artwork?

At this time, we do not offer fully custom pieces.

However, we’re always creating new collections — follow us for updates!

Can I request a restock for a sold-out item?

Yes! Send us a message and we will let you know if it’s coming back.

Who can I contact for support?

For any questions, email us at:

📧 support@blackmagicholiday.shop